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Frequently Asked Questions
These are the questions that come up most often before and after buying. If you cannot find what you need here, write to us and we will help you personally.
How do I choose my size?
Each product page includes the garment’s own measurements in its “Size guide” drop-down. If you are between two sizes, message us on WhatsApp with your usual size and the garment you are interested in.
Do prices include VAT?
Yes. Prices shown for Spain include applicable taxes.
Where do you ship?
You can currently buy online with delivery to Spain and to the European Union countries available at checkout. The exact shipping cost is always shown before you confirm payment.
How can I track my order?
Once your order has been dispatched, you will receive the available tracking information by email.
Can I exchange a size or return a garment?
Yes. You have 14 calendar days from delivery. The garment must be unworn, unwashed and with its original labels. You can see the full process in Exchanges and returns.
Who pays for a return?
Return or exchange costs are paid by the customer, unless they are due to an error on our part or a faulty product.
How should I care for my garment?
On each product page you will find the specific instructions for the garment in the “Care” drop-down. The inside label is always the main reference. Following them helps preserve the fabric, shape and finishes for longer.
Can I ask for help before buying?
Of course. You can message us on WhatsApp at +34 657 788 161 or write to valricwear@gmail.com.
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